The document is an overview of all the articles found in the HMIS Knowledge Base.


Getting Started in Clarity

  1. Accessing Clarity
    1. How to Log In and Sign Out of Clarity
    2. User Status and Logging In
    3. Using Two Factor Authentication (2FA)
    4. Accessing Your Account
    5. Logging Into Clarity (Video)
  2. On-Demand Training Documents
    1. How to Request Access STEH HMIS Training Courses
  3. Accessing Microsoft Teams (this category is hidden?)

Client Profiles and Global Households

  1. Client Profiles
  2. Client Level Reports
  3. Global Households
    1. Add A New Client to an Existing Household

Programs and Services

  1. Programs
    1. Program Enrollments
    2. Adding a Household Member to an Existing Program
    3. Exiting a Client From a Program
    4. Reversing a Program Exit
  2. Data Elements
    1. Project Start Date
    2. New Clarity Field: Medical Home
    3. Housing Move-In Date
    4. Prior Living Situation
    5. Disabling Conditions and Barriers
    6. Income and Sources
    7. Non-Cash Benefits
    8. Health Insurance
    9. Domestic Violence 
    10. Client Social Security Numbers (move to client profiles)

Assessments, Notes, Files, and Forms

  1. Assessments
    1. Rental Update "Assessment"
    2. Current Living Situation
    3. How to Use and Understand the Acuity Tools or Level of 
  2. Notes, Files, and Forms
    1. Adding Program Notes
    2. Using Goals
    3. Using Charts

Reports and Dashboards

  1. Dashboards
    1. Using the Program Roster Dashboard
    2. Managing Custom Dashboards
  2. Clarity HMIS Report Library
    1. [GNRL-105] Program Participation Summary
    2. How to Run Reports
    3. Recidivism Report
    4. Clarity HMIS Report Library Output Formats
    5. HUD Annual Performance Report
    6. Data Analysis Tab & Custom Reports
    7. [HSNG-105] Weekly Housing Census [Program Based]
    8. Assessment Details Report
    9. [STFF-101] User Activity Report
    10. [OUTS-105] & [OUTS-106] Client Demographics
    11. HUDX-233
    12. Housing Inspection Report

Program/Project Specific Guidance

  1. Coordinated Entry / VI-SPDAT
    1. HCV Referral
    2. How CE VI-SPDAT Works in Clarity
  2. YWCA
    1. YWCA Demographic Dashboard Information
  3. Street Outreach
    1. Attaching Shelter Diversion Documents to a Client' 
  4. Emergency Shelter

HMIS Policies and Documents

  1. User Agreement and Client Consent Policies
  2. Cincinnati/Hamilton County Security and Privacy Plan
    1. Security & Privacy Plan: Introduction and Overview
    2. Security & Privacy Plan: Computer and Hardware Security Requirements
    3. Security & Privacy Plan: Data Breach Prevention Measures
    4. Security & Privacy Plan: Electronic Data Control
    5. Security & Privacy Plan: HMIS Clarity User Policy

FAQ and Misc

  1. Clarity FAQ
    1. Q: Is there a way to setup permissions for the program level?
    2. Q: Client Has an Unknown or Partial Social Security Number
    3. Q: How do client Files work?
    4. Q: How Do I Change My Password?
    5. Clarity User Access Roles
  2. Clarity Misc

HUD, Clarity, and HMIS Updates

  1. HUD Updates
    1. 2020 HMIS Data Standards Updates
  2. Clarity Updates
  3. HMIS Updates

    1. HMIS Newsletters - 2021


Contact Us

If you need help, or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS support team at HMISsupport@end-homelessness.org or by calling 513-263-2790 9:00am - 3:00pm Monday-Friday (excluding holidays).


When contacting HMIS Support about a particular client, please do not send sensitive personally identifiable information (Sensitive PII) through email, such as full name, social security number, or any other information used to determine a person's identification. Instead, please send the Clarity Unique Identifier found on the client's Clarity Profile page. You can use the messaging system in Clarity if you need to send sensitive personally identifying information.