Reversing a Program Exit

Sometimes a client or household has been exited from a program by mistake or a corrections needs to be make in an enrollment. and the user needs to reverse the exit to reactivate the program enrollment. 

Note: This is not the same as a client returning to a program after completion. That requires a new program enrollment. 

  • From the client profile page, click on the Programs Tab, then click on the 'Edit' button next to the program with the incorrect exit. 

  • Click on the 'Exit' button to the right. 

  • Scroll to the bottom of the page and click on the button that says Reopen Client Program.

  • You will then be asked if you want to delete all exit data. If the client's exit was a mistake and the client is still active in the project, you will want to make sure this is selected. If you need to reopen a client's enrollment to add something missing, such a service, you will want to make sure this is not selected. You will then click on 'Save'.

  • After clicking 'Save', a pop-up will ask you to confirm if you want to remove the exit date.

  • If you go back to the programs tab, you should be able to see the client is active in the program. 

  • When closing out a reopened enrollment, you can click the Restore Exit Data button to restore the previously entered exit data, including the previous exit date.

For more information, please see this article: How Do I Remove a Program Exit? (

Contact Us

If you need help or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS Support Team at or by calling 513-263-2790 9 a.m. - 3 p.m. Monday-Friday excluding holidays. 

When contacting HMIS Support, please do not include any Personal Identifiable Information such as social security numbers, birth dates, etc. Acceptable information includes the first name and last 4 digits of SSN, or Clarity Unique Identifier found on the Clarity client's profile page.