Reversing a Program Exit
Sometimes a client or household has been exited from a program by mistake or a corrections needs to be make in an enrollment. and the user needs to reverse the exit to reactivate the program enrollment.
Note: This is not the same as a client returning to a program after completion. That requires a new program enrollment.
- From the client profile page, click on the Programs Tab, then click on the 'Edit' button next to the program with the incorrect exit.
- Click on the 'Exit' button to the right.
- Scroll to the bottom of the page and click on the button that says Reopen Client Program.
- You will then be asked if you want to delete all exit data. If the client's exit was a mistake and the client is still active in the project, you will want to make sure this is selected. If you need to reopen a client's enrollment to add something missing, such a service, you will want to make sure this is not selected. You will then click on 'Save'.
- After clicking 'Save', a pop-up will ask you to confirm if you want to remove the exit date.
- If you go back to the programs tab, you should be able to see the client is active in the program.
- When closing out a reopened enrollment, you can click the Restore Exit Databutton to restore the previously entered exit data, including the previous exit date.
For more information, please see this article: How Do I Remove a Program Exit? (bitfocus.com)
Contact Us
If you need help or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS Support Team at HMISsupport@end-homelessness.org or by calling 513-263-2790 9 a.m. - 3 p.m. Monday-Friday excluding holidays.
When contacting HMIS Support about a particular client, please do not send sensitive personally identifiable information (Sensitive PII) through email, such as full name, social security number, or any other information used to determine a person's identification. Instead, please send the Clarity Unique Identifier found on the client's Clarity Profile page. You can use the messaging system in Clarity if you need to send sensitive personally identifying information.