The Outcomes Dashboard is now available to view client and household income, housing, and medical outcomes. It was created to help the community, partner agencies, and specific programs visualize outcomes for their programs. The data shown is pulled for clients with maintained or improved information entered into a program enrollment screen compared with the status update assessment or program exit.  For detailed information on how to access Dashboard in Clarity, please see this article: Accessing Dashboards in Clarity.


This article includes the following sections:

  1. Outcomes Dashboard Filters
  2. Outcomes Dashboard Tiles


Finding the Outcomes Dashboard

Please see this article: Accessing Dashboards in Clarity Helpdesk : STEH (freshdesk.com) for detailed information on how to access a dashboard in Clarity.


Filters

Use the filters at the top to refine the data displayed in the dashboard.  Select the filter box(es) to adjust the dashboard settings and select the refresh icon to update the data. Selecting multiple options will display all data that applies to any of the selections. For example, if you select multiple projects, the results will display for any client enrolled in either project within the selected date range.


Filters available for this dashboard are:

  • Date Range (defaults to the last six months)
  • Agency Name
  • Project Name
  • Head of Household
  • Currently Active - limits results to clients who are currently active.
  • Gender
  • Age at Enrollment
  • Race
  • Project Type
  • CoC Code (defaults to OH-500, Cincinnati/Hamilton Cty.)


Click on the ellipses in the top right corner to download the entire dashboard. Download as a PDF to keep dashboard visuals (downloaded files will not include client-level data - PII).  Please see this article: Common Data Analysis and Dashboard Filters : (freshdesk.com) for more information on the Data Analysis tab and dashboard filters.


Tiles

Dashboard tiles are grouped into four different categories: Program Participation, Outcomes Related to Client Income, Medical/Benefits Information, and Exit Details.  Tips for using tiles:

  • Click on the value to drill down to client-level data. 
  • Click on the value in the legend to exclude that value.
  • Hover over any tile then click on the ellipses to download the data for that specific tile or 'explore' from here will allow you to use the criteria for that tile as the foundation of a new report.
  • Click on the information bubble to get more detail about specific measures.


These tiles provide a visual of the data being presented on a large scale. However, each tile is able to be clicked through to access individual-level data. 


Program Participation

This section provides an unduplicated count of clients for some measures and a duplicated count of clients for other measures. An unduplicated count provides a count of unique clients regardless if they had multiple enrollments within the reporting results. A duplicated count will include results from each enrollment.



  1. Number of Clients - an unduplicated count of clients active during the reporting date range and based on other filters.
  2. Number of Households - an unduplicated count of heads of households active during the reporting date range and based on other filters.
  3. Number of Chronically Homeless Clients - an unduplicated count of clients active in the reporting date range and based on other filters that meet the criteria for chronic homelessness (based on the most recent enrollment).
  4. Average Time Spent in Projects
    1. Average days from Project Start to Housing Move-in - the average days in the program before all housed clients were housed (includes a duplicated count of clients). This measure will display as null for projects that do not collect housing move-in dates on the enrollment screen.
    2. Average Days in the Project - the average days between program start and program exit for all clients as defined by the dashboard filters (duplicated count of clients). 
  5. Number of New Enrollments - an unduplicated count of clients who were enrolled in a program within the reporting date range and based on other filters.

Client Income

This section includes an unduplicated count of clients based on income data entered on their most recent enrollment and their most recent Status Update, Annual Assessment, or Exit. For example, if the report was run from Jan 1 - Dec 31 and a client had an enrollment, four Status Updates, and an Exit within that time frame, the exit data would be used to determine if the income had been maintained or improved. If a client only has enrollment data collected they will not be counted in this measure. Similarly, if a client had multiple enrollments, data associated with the most recent enrollment would be displayed. 


Note: If a client only has enrollment data collected (and no additional data collection point), they will not be counted in this measure.  Additionally, the improved, maintained, or improved or maintained measures exclude clients whose income is consistently 0. The Percentage measure includes clients whose income is consistently 0.



  1. Maintained or Improved Earned Income
    1. Improved - count of clients whose earned income collected in the most recent Status Update, Annual Assessment or Exit is greater than the earned income collected at enrollment.
    2. Maintained - count of clients whose earned income collected in the most recent Status Update, Annual Assessment, or Exit is the same as the earned income collected on enrollment.
    3. Maintained or Improved - the sum of clients who have either improved or maintained earned income.
    4. Percentage - the percentage of clients who have maintained or improved income based on the total number of clients who have had at least one additional data collection point beyond the program enrollment (Status Update, Annual Assessment, or Exit).
  2. Maintained or Improved Total Income
    1. Improved - count of clients whose earned income collected in the most recent Status Update, Annual Assessment or Exit is greater than the earned income collected at enrollment.
    2. Maintained - count of clients whose earned income collected in the most recent Status Update, Annual Assessment, or Exit is the same as the earned income collected on enrollment.
    3. Maintained or Improved - the sum of clients who have either improved or maintained earned income.
    4. Percentage - the percentage of clients who have maintained or improved income based on the total number of clients who have had at least one additional data collection point beyond the program enrollment (Status Update, Annual Assessment, or Exit).


Medical/Benefits Information

This section includes an unduplicated count of clients based on medical/benefits data entered on their most recent enrollment and their most recent Status Update, Annual Assessment, or Exit. For example, if the report was run from Jan 1 - Dec 31 and a client had an enrollment, four Status Updates, and an Exit within that time frame, the exit data would be used to determine if non-cash benefits or health insurance had been maintained or improved. Similarly, if a client had multiple enrollments, data associated with the most recent enrollment would be displayed.


Note: If a client only has enrollment data collected they will not be counted in this measure. The improved, maintained, or improved or maintained measures exclude clients whose non-cash benefits or insurance is consistently none. The Percentage measure includes clients who did not have non-cash benefits or insurance at any time during the project stay. 



  1. Medical Home - An unduplicated count of clients based on their most recent response to the medical home question. This count includes clients who only have enrollment data.
  2. Maintained or Improved Non Cash Benefits
    1.  Improved - count of clients whose non-cash benefits collected in the most recent Status Update, Annual Assessment or Exit is greater than the non-cash benefits collected at enrollment.
    2. Maintained - count of clients whose non-cash benefits collected in the most recent Status Update, Annual Assessment, or Exit is the same as the non-cash benefits collected on enrollment (excludes clients with consistently no non-cash benefits).
    3. Maintained or Improved - the sum of clients who have either improved or maintained non-cash benefits.
    4. Percentage - the percentage of clients who have maintained or improved non-cash benefits based on the total number of clients who have had at least one additional data collection point beyond the program enrollment (Status Update, Annual Assessment, or Exit).
  3. Maintained or Improved Health Insurance
    1. Improved - count of clients whose health insurance collected in the most recent Status Update, Annual Assessment or Exit is greater than the health insurance collected at enrollment.
    2. Maintained - count of clients whose health insurance collected in the most recent Status Update, Annual Assessment, or Exit is the same as the health insurance collected on enrollment (excludes clients with consistently no health insurance).
    3. Maintained or Improved - the sum of clients who have either improved or maintained non-cash benefits.
    4. Percentage - the percentage of clients who have maintained or improved health insurance based on the total number of clients who have had at least one additional data collection point beyond the program enrollment (Status Update, Annual Assessment, or Exit).


Exit Details

This section is based on exit data and provides an unduplicated count of clients for some measures and a duplicated count of clients for other measures. An unduplicated count provides a count of unique clients regardless of whether they had multiple exits within the reporting results. A duplicated count will include results from each exit. If a client has an exit and an active enrollment within the reporting results, the client's exit will be included in this section although some measures in previous sections will use the current active enrollment.



  1. Number of Exited Clients - unduplicated count of clients exited based on the filter criteria.
  2. Number of Households - unduplicated count of households exited based on the reporting criteria.
  3. Clients Housed Upon Exit - duplicated count of clients housed upon exit based on the filter criteria.
  4. Exit Destinations - duplicated count of exit destinations based on the filter criteria.


Contact Information

If you need help or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS Support team at HMISsupport@end-homelessness.org or by calling 513-263-2790 between 9:00 am - 3:00 pm Monday - Friday (excluding holidays).


When Contacting HMIS support about a particular client, please do not send personally identifiable information such as name, SSN, or VESTA Public ID. Use the Clarity Unique ID found on the Clarity client profile screen.