Clarity Feature Updates: August 2026

Bitfocus has just announced the August 2026 Feature Updates to be released August 10 between 9:00 and 10:00am. For a complete list of the Clarity Features updates, check out this article. Some of the items that we think are relevant to all users include: 

• Clarity Human Services System Emails will be updated to reflect the new Clarity branding. This includes all system automated messages. 

Pentaho, the system that runs the canned reports in the Report Library, will be updated on August 10; and Looker, the data analysis tool available from the Explore tab in Clarity, will also be updated on August 9. 

Note: These types of updates occasionally cause bugs throughout Clarity or issues with reports available from the Data Analysis tab. We actively monitor for errors after updates, but if you experience any issues, please contact us as soon as possible so we can work to resolve the issue.

Have you ever thought of a feature that you wished Clarity could do or had? Let us know! Our vendor accepts ideas and our community has had several ideas turned into active Clarity features!

New User Interface Spotlight: New Icons

With the roll out of the New User Interface, many of the icons have been updated or added:

Here is a helpful article that we recommend be bookmarked for a quick reference: Icon & Tooltip Glossary (New Clarity Interface)

For more information, check out this article: Clarity's New Interface: Weekly Release Notes or view all our New UI articles in our knowledge base here! We highly encourage all users to familiarize themselves in the new interface. If you experience any bugs or glitches, please let us know right away so that we can report all issues to our vendor, Bitfocus.

Reminder: New User Interface goes live October 1

Community training dates have been published on the CoC Website's Event page: All Events – OH-500 (you must log in to see CoC trainings). These optional trainings introduce the updated screens, go through the basic Clarity workflows, and have dedicated time for questions and demonstration requests.

If you would like an HMIS Support visit or virtual training outside of these dates, please email HMISsupport@end-homelessness.org. 

Helpful Data Quality Tips: Disabling Conditions

Question: I need to update a client's disability status, how do I make this edit in Clarity?

Answer: For any given enrollment, there should be one and only one "Disabling Condition" response selected for reporting purposes and the answer should always be reflective of the most current disabling condition available (even if the disabling condition onset was after the ‘Project Start Date’ for the enrollment). If the status changes over the course of the project stay (from yes --> no, or no --> yes), or the information was recorded incorrectly at the time of the project start, correct the record on the program enrollment screen.

To update the disabling condition, open the program and edit the field on the enrollment screen. Users may also add new disability types using a Status Update Assessment; however, the disabling condition field must also be edited on the enrollment screen to align with any yes/no response changes in the types of disabilities in a Status Update Assessment.

Important Dates to Remember:

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