This newsletter is for all Clarity HMIS users in the Cincinnati/Hamilton County CoC. Here you will find updates, reminders, and important information to help keep our data strong and secure -  so we can continue strengthening services for our community. 


2025 HMIS Privacy & Security Training - On Demand 

Deadline: December 31, 2025


All HMIS users must complete the Annual Privacy & Security Training by the end of the year to maintain access to Clarity.
Users who have not completed the training by December 31 will have their access suspended until training is finished.


How to Complete the Training:
Email HMISsupport@end-homelessness.org to schedule your on-demand session.


Please note:

  • Access to the on-demand portal is limited

  • Seats are assigned first come, first served

  • Annual and new-user training requests are scheduled together

Questions? Contact the HMIS Support team at HMISsupport@end-homelessness.org.


Bitfocus Idea Update

Our vendor, Bitfocus, has a feature suggestion process that we often submit ideas to. We are excited to share that an idea we submitted to Bitfocus has recently been completed! In the referrals tab, the ability to filter referrals by program - as well as sort by date has been updated.

If there is ever a feature, process improvement, or other suggestion you would like us to submit on your behalf, please email HMISsupport@end-homelessness.org.


Clarity December Feature Updates

On December 1, 2025, Clarity Human Services will release several new features to the Clarity's new user interface (UI). You can learn more by reading Bitfocus' December 2025 Feature Updates.


Watch our Clarity HMIS New UI Preview video on STEH's YouTube channel to learn more about Clarity's new user interface and how you can access it. Please remember that all users can switch interfaces by selecting the diagonal arrow in a box next to your name in the top right of the screen:


Clarity Connect Conference 2025

HMIS Director Kim Manning had the wonderful opportunity to present and attend the 2025 Clarity Connect Conference this year in Las Vegas. Kim's presentation, in collaboration with two Bitfocus representatives, was a thorough walk through of our community's journey in going from a closed to shared data system in "Data Sharing: Driving Collaboration and Better Outcomes through HMIS Sharing." The session was well attended and there were numerous questions and conversations throughout the week. The conference also provided demonstations on how other communities are using Clarity HMIS, showcased new features and updates coming, as well as facilitated conversations on supporting our community, participants, and data collecting this past year and into the future.



HMIS Support Office Hours, Holiday Hours, and Annual Feedback Request

HMIS and Coordinated Entry have combined their open office hours into one joint session.

Next Session:

  • Date: Wednesday, December 17, 2025

  • Time: 11:00 AM (immediately following the All CoC Meeting)

  • Where: Virtual – link available on the CoC Partner Website or by contacting HMIS or CE Support

Bring your questions, suggestions, or discussion topics — we’re eager to support you!

The STEH HMIS team wishes you and yours a happy and healthy Holiday season. Please note our offices (including the HMIS Support Line and Help Desk) will be closed on Wednesday, December 24th and Thursday, December 25th in observation of the holiday. Regular office hours will resume Friday, December 26th. Our offices will also be closed Thursday, January 1st and will reopen Friday, January 2nd.



If you need help or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County CoC HMIS Support team at HMISsupport@end-homelessness.org or by calling 513-263-2790 9:00am - 3:00pm Monday through Friday (excluding holidays).  Visit the HMIS Support Knowledgebase for the most up-to-date Clarity Support Articles.