This article is referencing an error identified by HUD's Eva tool which the HMIS Team uses for their monthly Data Quality Health Checks. If you are unfamiliar with the Health Check process, please contact the HMIS Team.
HUD Guidance: This household does not have a designated head of household. Every household must have exactly one head of household. Please be sure: 1. All members of the household are included in the program stay; 2. Each household member's birthdate is correct; 3. Every household member has a Relationship to Head of Household; 4. Exactly one member is designated as the head of household for the entire duration of the enrollment.
How to correct: Where the household members are listed, click "manage" and determine which client is the HoH.
For more information: Add A New Client to an Existing Household : (freshdesk.com)
Contact Us
If you need help or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS Support Team at HMISsupport@end-homelessness.org or by calling 513-263-2790 9 a.m. - 3 p.m. Monday through Friday excluding holidays.
Note: When contacting HMIS Support about a particular client, please do not send sensitive personally identifiable information (Sensitive PII) through email, such as full name, social security number, or any other information used to determine a person's identification. Instead, please send the Clarity Unique Identifier found on the client's Clarity Profile page. You can use the messaging system in Clarity if you need to send sensitive personally identifying information.