HUD Guidance: A client cannot have two enrollments with the same entry date into the same project. These are duplicate enrollment records. Please address this issue.
How to correct: Delete duplicate enrollment from the client's history tab. Services associated with the enrollment will need to be deleted before the project enrollment can be deleted. (Users cannot delete program enrollments created by other agencies.)
Contact Us
If you need help or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS Support Team at HMISsupport@end-homelessness.org or by calling 513-263-2790 9 a.m. - 3 p.m. Monday through Friday excluding holidays.
Please note: When contacting HMIS Support, please do not include any Personal Identifiable Information such as social security numbers, birth dates, etc. Acceptable information is first name and last 4 digits of SSN, or Clarity Unique Identifier found on the Clarity client's profile page.