HUD Guidance: A client cannot have two enrollments with the same entry date into the same project. These are duplicate enrollment records. Please address this issue.
How to correct: Delete duplicate enrollment from the client's history tab. Services associated with the enrollment will need to be deleted before the project enrollment can be deleted. (Users cannot delete program enrollments created by other agencies.)
Contact Us
If you need help or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS Support Team at HMISsupport@end-homelessness.org or by calling 513-263-2790 9 a.m. - 3 p.m. Monday through Friday excluding holidays.
Note: When contacting HMIS Support about a particular client, please do not send sensitive personally identifiable information (Sensitive PII) through email, such as full name, social security number, or any other information used to determine a person's identification. Instead, please send the Clarity Unique Identifier found on the client's Clarity Profile page. You can use the messaging system in Clarity if you need to send sensitive personally identifying information.