How to: ESNKY Street Outreach


The ESNKY Street Outreach requires all guests to have active Client Profiles in Clarity HMIS. This article will walk through the following process: 

  1. Search for a Guest or Add a New Guest Record 
  2. Document a Street Outreach Contact in the Assessments Tab


Search for a Guest or Add a New Guest Record

  1. Search for the guest. 
  2. Click the edit icon to access the guest’s record if found in the search or click the “ADD CLIENT” button and complete the profile data if the guest is not found when doing a search.

     
  3. IMPORTANT! Update the Guest’s Profile
    Check that the data on the guest’s profile is up to date. Enter Prior Address and Contact Information fields if missing.
  4. Check for Services on Suspension (SOS)  
    If the guest has a current SOS (services on suspension), a “Public Alert” banner will display on the guest’s profile screen. Click “Review Notes” on the banner to review the SoS.
  5. For more detailed instruction, please see this help article: Step-by-Step Client Entry : (freshdesk.com) and Clarity Client Profile Screens : (freshdesk.com)

Document a Street Outreach Contact in the Assessments Tab

  1.  Search for the guest. 
  2. Add a new client record if the guest does not have a record. Click the edit icon to access the guest’s record if found in the search or click the “ADD CLIENT” button and complete the profile data if the guest is not found when doing a search. 
  3. Enter Outreach Contact Details From the guest’s profile screen click on the ASSESSMENTS tab.

     
  4. Click the “START” button next to the ESNKY Outreach Contact form and enter details of the contact.