The User Profile Screen or Account Settings allows you to make changes such as updating your password, adding a photo, and signing out of the system. 

The profile screen shows:

  • Your first and last name*
  • Email address*
  • Phone Number*
  • Space to change and confirm your password (Hover your mouse over the question mark to view the Clarity password requirements.)
  • Profile Override* (Determines what information you can collect on the client's profile page. The Agency Default setting is standard for the entire agency. )
  • Home Screen Override (Allows you to set what page your Clarity session opens on. For example, a dashboard, a client search screen, etc.)
  • Recent Services (Hide/Show allows you to either see any services the client has been or is currently enrolled in.)
  • Auto Suggest (Allows you to begin to enter a client's name, then the system completes it. This feature can be disabled.) 
  • Favorite Reports is applicable to users who have access to more than one Agency in Clarity.  This allows favorite reports to be seen in one Agency or in each Agency the user has access to.
  • Enable 2FA is permanently enabled per CoC regulations. See the article Using Two-Factor Authentication for more information. 
  • Assessment Due Warning (Tells the system to alert you of an upcoming assessment, and can be set to give you anywhere from 1 to 30 days advance notice.) 

*Contact HMIS Support to update or correct any of these fields

Full Profile Screen

Be sure to click "Save Changes" at the bottom of the screen. 

To Change Your Profile Photo:

The default setting for your profile photo is an image of your initials. To upload a photo of yourself or other image, hover your mouse over the large image of your initials and click on "Upload." You can select a saved image from your computer or device. A display box will open showing the image you selected along with a preview. When satisfied with the image, click "Save Picture." If you want to go back to your initials, click "Regenerate My Initials." 

More information can be found at the Clarity User Manual and the Bitfocus Clarity Help website

Contact Information

If you need help, or wish to offer suggestions or feedback, please contact the Cincinnati/Hamilton County HMIS Support Team at or by calling 513-263-2790 9 a.m. - 3 p.m. Monday through Friday excluding holidays. 

When contacting HMIS Support about a particular client, please do not send personally identifiable information (PII) such as full name, social security number, or any other information used to determine a person's identity through email. Instead, please send the Clarity Unique Identifier found on the client's Clarity Profile page. You can use the messaging system in Clarity if you need to send personally-identifying information.